Apart from Leeds, the sites use a common, email-driven system for tracking support requests. For those sites please use an e-mail Subject briefly describing the issue, rather than the generic one previously requested.
For Leeds and York, please use the Subject Bede Support Query
The system is meant to be simple to use, allowing support people to keep track of email exchanges. -You will get an initial automated response with a "ticket" number and you should expect to get a response reasonably soon, barring holidays etc.
For new issues, please send fresh mail rather than replying to previous items, which will probably be added to the old ticket. As usual, please include information that seems relevant, like any error messages. However, when you include text like error messages, please copy-and-paste it, or maybe put it in a (not very large) attachment. There are several problems with using screen dumps of textual input and output (not graphical issues).
In addition to this formal support system there is a Slack workspace for general Bede questions. To request access, please e-mail: enquiries@n8cir.org.uk
Durham University
The main contact for RSE support for Bede is Dmitry Nikolaenko.
Any e-mails should be sent to durham-bede-support@n8cir.org.uk
Lancaster University
The main contact for RSE support for Bede is Robin Long.
Any e-mails should be sent to lancaster-bede-support@n8cir.org.uk
University of Leeds
Any requests for user support should be made to the IT Service Desk through the Research Computing contact form: https://bit.ly/arc-help
University of Liverpool
The main contacts for RSE support for Bede are Cliff Addison and Manhui Wang.
Any e-mails should be sent to liverpool-bede-support@n8cir.org.uk
University of Manchester
The main contact for RSE support for Bede is Dave Love.
Any e-mails should be sent to manchester-bede-support@n8cir.org.uk
Newcastle University
The main contacts for RSE support for Bede are Frances Hutchings and Jannetta Steyn.
Any e-mails should be sent to
newcastle-bede-support@n8cir.org.uk
University of Sheffield
The main contact for RSE support for Bede is Peter Heywood.
Any e-mails should be sent to research-it@sheffield.ac.uk where they will be answered by another member of the team if Peter is unavailable.
University of York
Any e-mails should be sent to itsupport@york.ac.uk
Additional Information
For more information about the work of research software engineers across the N8 Research Partnership please visit: N8 CIR RSE Support where you can read case studies, learn more about central RSE groups and identify RSEs at your institution who could accelerate your work.
